Information about our Services
Are there extra charges for English as a Second Language (ESL) customers?
There are no extra charges for ESL documents.
Where can I find samples of your work?
You can find samples below each order form.
Can I give you a document to edit as a trial?
At this time, we do not edit trial documents. However, we have provided samples of each service under each category. If you have questions about our samples, please email email@example.com.
What's the difference between proofreading and editing?
Editing is strongly recommended for documents that require moderate to heavy changes. On the other hand, proofreading only checks for grammar, punctuation, and spelling errors.
For more information about our services, please visit one of our category pages.
What's the difference between editing and developmental editing?
Both editing and developmental editing provide extensive edits. The difference between the two services is the nature of the document. With developmental editing, we work with you as you develop your document. You complete your first draft and submit it to us. Then, we edit the draft and return it to you. If there are areas you need to fix (for example, if you need to add more content), you fix them and return the document to us. Every document is offered three free revisions. In addition, all developmental editing orders are overseen by head editors with whom the customer will be given direct email contact.
Please note that abuse of revisions and email contact with a head editor will result in the order being cancelled.
I'm a loyal customer. Can I get a discount?
Yes, everyone is eligible for a discount! Loyal customers, however, are eligible for greater discounts. Aside from the monthly 5% discount posted on our Facebook page, all discounts are made available through creating an account with us.
Which service should I choose?
Below each order form, there is a breakdown of each service. If you are still undecided as to which service to choose, feel free to send your document to firstname.lastname@example.org and we will help you decide.
Do you offer formatting services?
At this time, we do not format documents. We can, however, check for formatting inconsistencies within a specified reference format (for example, APA), if requested.
Do you remove plagiarism?
We believe in original work and urge you to ensure that your work is original before you submit your document. We do not edit to remove plagiarism.
What version of English spelling do you use when editing the documents?
You have the option, during the document submission process, to select which version of English you would like us to use. Currently, we edit using either United States, British, Australian, or Canadian English. The difference in spelling between these forms of English is further discussed HERE.
Why don't you edit PDF's like you edit MS Word and OpenOffice documents?
PDF documents cannot be directly edited. As such, we use Adobe Acrobat’s markup tools to ‘edit’ the document. This will require the edits to be manually implemented on the original document. For more information, please see our PDF Markup guide.
Do you do research to improve my document?
Our editors conduct minor research, where necessary, to better understand unfamiliar jargon and potentially unclear passages of text. However, our editors will not add content to the document.
How many people edit my document?
At least two editors are assigned to each document. At times, depending on the nature of the document, three editors will go through your work.
Can you write content for me?
We do not create or write content for our customers. We only work with the content provided.
Can you check my in-text citations?
If requested, we can check that your in-text citations adhere to a specific reference format. However, we do not format documents.
Do you paraphrase documents?
We do not paraphrase text.
Document and Order Processing
I sent the wrong document! What do I do?
There is a two-hour processing window that begins when your order is placed. This is the best time to let us know you submitted the wrong document. Please send the correct document in an email to email@example.com. Don’t forget to include your order reference number!
On what days are your services available?
Our services are available 24/7. However, please note that business days do not include weekends or U.S. public holidays.
How quickly will I receive my edited document?
We offer a number of time frames for each service. If your document is completed before the selected turnaround time, we will send you the document immediately. However, it is your responsibility to ensure you select the time frame appropriate for your deadline.
How do I receive my completed document?
We send a notification to the email address you specify when you submit your order. The completed document will contain “track changes,” so you will be able to see every change made to your document. You will also be able to read comments left by editors.
What do I do with the red text all over my document?
The red text marks the changes made by the editor(s) in Microsoft Word and OpenOffice documents. “Track changes” is an easy-to-use feature that allows you to view, accept, or reject each edit/change made within your document.
Is my document protected?
Skylight Editorial does not share your information with any third parties and we do not reserve the right to your content once you submit your document.
Do I have to submit my document at a specific time?
You can submit your document on any day, at any time. There are also no restrictions to the number of orders you can submit!
When does the processing time for each document begin?
After you submit your document and payment, there is a two-hour window in which the order is queued. Typically, processing begins after these two hours have passed. If you need to change your order, it would be best to contact us within two hours after the order has been placed.
What file formats do you accept?
We accept PDF, Open Office, and Microsoft Word files.
I have a large document. Can you edit it within 24 hours?
Yes, we can. Note, however, that documents over 20,000 words with a 24-hour turnover will have multiple editors assigned to them.
Why has extra time been added to my document delivery time?
A maximum of two hours is added to your order time for your document to be queued and for preliminary document checks.
I want certain sections excluded from editing. Is this possible?
Yes, sections can be excluded from the editing process. The best option would be to remove the sections before uploading your document. Alternatively, when placing your order, please state the sections you want to be excluded from editing in the “Special Instructions” box on the order form.
Please note that keywords, articles, in-text citations, and other text within the main body of the document cannot be excluded. Whole sections such as the table of contents, abstract, and references can be excluded from editing.
How do I cancel my order?
To cancel your order, please send an email to firstname.lastname@example.org as soon as possible. Note that you will need to include your order reference number in your email.
Once we have begun editing your document, we will not be able to provide you with a full refund. As such, it is recommended that you contact our support team within two hours of submission if you want to cancel your order.
Time frames and Pricing
I don't have a PayPal account. How else can I pay?
If you don’t have a PayPal account, you can pay by credit or debit card through Stripe. Alternatively, you can use your credit card, debit card, or bank account to complete your payment through PayPal. A PayPal account is not required.
We also accept direct bank transfers. If you choose this option, please note that your order will not be processed unless payment is confirmed by our bank.
If I make a payment on your site, is it secure?
Yes, all your payment details are kept secure. We only accept instant payments through PayPal and Stripe, which both offer a secure gateway through which you can pay for your order without risk of your details being lost or stolen.
What currencies can I pay in?
At this time, we accept payments in USD, Euros, and GBP. However, if you use your PayPal account to complete your order, you may have the option to pay in your local currency.
Can’t find the answer to your question?
Please send your question(s) to email@example.com.